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Delivery policy

 

Diva Pearls ensures fast delivery of products purchased online.

Shipping is free of charge only for Romania. 

The approximate delivery time of the products is 2-3 working days if the product is in stock, for Romania and for international delivery 3-5 working days (for European Union). It can be extended to 15-20 working days if the product is not found when ordering in stock.

We mention that deliveries are made through the TNT courier company or any other partner courier company. During Black Friday or holiday periods, orders may arrive late due to reasons not related to the Diva Pearls supplier. When placing an order on our site, a single discount code can be used, several codes obtained in various campaigns cannot be applied simultaneously (for example: the discount code as a newsletter subscriber cannot be applied if a code is used discount in a Sale / Black Friday campaign).

 Diva Pearls products are not sold by weight. They are sold as objects.

 

 

Warranty terms and conditions

 

The guarantee certificate issued by AAT Pearls & Diamonds Company S.R.L., CUI 39853011, J28/778/2018, certifies that Diva Pearls products - rings, earrings, bracelets, necklaces, pendants - meet the quality parameters and requirements in accordance with the legal regulations in force. The warranty period for gold jewelry is 2 years for any lack of conformity existing at the date of sale.

The authenticity and characteristics of the precious material - 14K gold (585‰) / 18K gold (750‰) - as well as the gemstones/pearls inlaid in the jewelry setting are guaranteed for life. Products may be exchanged within 30 days of purchase, only with a receipt/tax invoice and only if they have not been worn and show no signs of wear due to mishandling. Consumer rights are in accordance with Article 16(1) of Law 449/2003(12).

The consumer's rights are not affected by the warranty conditions set out in this Certificate. With this certificate of guarantee we assure you that Diva Pearls jewelry is marked in accordance with its own warranty mark and title mark, which is authorized by the National Authority for Consumer Protection - Directorate for Precious Metals. This certainty certifies that the jewelry is made of gold.

Gold can be yellow, white, or pink. Gold is obtained by alloying the precious metal with a mix of metals that gives it its specific hue. To intensify the luster of white gold jewelry, they are coated with rhodium. The rhodium layer can wear out in 6-12 months, and the jewelry can lose its shine. Zirconium stones can fade over time.

For jewelry inlaid with pearls / stones, in case of detachment / fall during the warranty period, the seller will replace them free of charge, within 15 days, only in situations where this is not attributable to the buyer. The warranty does not cover damage caused to the jewelry due to non-compliance with the indications mentioned in the certificate, accidents, negligence, improper use, or other factors unrelated to defects in material or workmanship.

Repairs for products covered by the warranty will be carried out free of charge within 15 days, under the conditions of art. 16 (1) of Law 449/2003 (12), if it is confirmed that a labor defect was the cause of such damage.

Shipping will be paid by the customer for jewelry that needs repairs (two way) .

 

RECOMMENDATIONS

 

For the best possible care of Diva Pearls jewelry, we recommend:

  • Be careful to wear jewelry inlaid with stones or pearls, as their mount does not withstand mechanical shocks.
  • Keep jewelry in boxes/envelopes received when purchasing products or in other boxes for jewelry.
  • Do not wear jewelry during household / rough activities or those where there is a possibility that they may come into contact with substances containing sulfur.
  • Do not wear jewelry during physical activities.
  • To maintain the luster of jewelry, it is recommended to remove them before showers or household chores.
  • Avoid contact with chemicals, as they may erode the metal.
  • After each wear, wipe jewelry with a soft cloth.
  • Precious metal can lose its shine over time if it frequently comes into contact with agents such as perfume, salt water, skin creams, hair fixative, chlorine or sulfur.
  • The level of dulling that occurs depends on the wearer's skin and skin care routine.
  • Do not expose jewelry to harsh chemicals. Cleaning agents can alter the color and shine of jewelry.

The guarantee offered ensures the consumer's rights, according to Law no. 449/2003 on the sale of products and the guarantees associated with them, and according to OG no. 21/1992 on consumer protection.

Service on: (+40) 799 127 127, but first send us an e-mail on office@divapearls.ro with detailed explanations.

 

 

Product return policy

 

If the jewelry does not match in terms of quality, you can return it within 30 calendar days, but you must to pay the return shipping costs. We ask you to let us know as soon as possible(e-mail : office@divapeaarls.ro) about your dissatisfaction with the purchased product.To avoid return inconvenineces you can contact us on whatsapp to send you more pictures with the products. Shipping will be paid by the customers.

As for personalized jewelry, because they are created and produced to order, they cannot be returned (in accordance with the legislation in force). Thus, jewelry that is created and made only to order - cannot be returned. The products can be changed within 30 calendar days from the date of purchase, only accompanied by the tax invoice and only if they show defects in workmanship, have not been worn and show no signs of wear due to improper handling. After receiving and verifying the returned product, we will process the refund, by bank transfer to the customer's account, within 10 working days. The transport cost will be borne by the customer.

In the case of rings whose size can be modified, the customer can request this service within a maximum of 15 days from the date of purchase. The modification procedure is free for pearl / diamond inlaid rings, the additional costs being charged only if it is necessary to add material (gold), necessary to increase the diameter of the jewelry. The cost will be calculated based on the weight / amount of gold added. We will notify you by phone or email if all these procedures can be performed.

Consumer rights are in accordance with art. 16 (1) of Law 449/2003 (12). Consumer rights are not affected by the warranty conditions set out in the warranty certificate.

Post-purchase jewelry breakage is not included in the guarantee. Please note that freshwater cultured pearls are not perfect, they may have small imperfections, dents, scratches, etc.

The guarantee does not cover damage caused to the jewelry due to failure to comply with the indications mentioned in the certificate, accidents, negligence, improper use or other factors unrelated to defects in material or workmanship.

Repairs to products under warranty will be carried out free of charge within 15 days, in accordance with Article 16(1) of Law 449/2003 (12), if it is confirmed that a defect in workmanship was the cause of such damage. In the case of replacement of the product, delivery of the same model is not guaranteed, but of a similar product of equivalent value.

 

 

Customers dissatisfaction and conciliation

 

If you have problems with an order, we are at your disposal at the email address office@divapearls.ro or at the telephone number 0799 127 127.

 

 

GENERAL TERMS AND CONDITIONS OF SALE (TCGV)

 

Article 1 - PURPOSE

The general terms and conditions of sale (hereinafter TCGV) will apply to all sales of goods and services by Diva Pearls, through the virtual store www.divapearls.ro to the Buyer and may be modified only with the express written consent of both parties.

 

Article 2 - DEFINITIONS

In this TCGV, the following terms will mean:

Buyer: person, company, firm or other legal entity that issues an Order.

Seller: the commercial company AAT Pearls & Diamonds Company SRL, having its registered office in Dimitrie Caracostea street no. 3, Slatina, Olt county, Romania, CUI 39853011, J28 / 778/2018

Goods and Services: any product (jewelry) or service, including the documents and services mentioned in the Order or otherwise related to them to be provided by the Seller to the Buyer.

Order: an electronic document that intervenes as a form of communication between the Seller and the Buyer through which the Seller agrees to deliver the Goods and Services and the Buyer agrees to receive these Goods and Services and to pay for them.

Contract: an order confirmed by the Seller.

Intellectual Property Rights (hereinafter IPR): all intangible rights such as know-how, copyright and copyright nature, database rights, design rights, patents, trademarks and domain name registrations.

Specifications: all specifications and / or descriptions of the Goods and Services as specified in the order.

 

Article 3 - CONTRACTUAL DOCUMENTS

By launching an electronic or telephone order on the aforementioned site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller carries out its operations.

The order will be composed of the following documents, in order of importance:

  1. The order (together with the clear mentions on the delivery and invoicing data) and its specific conditions
  2. Buyer Specifications (where applicable)

If the Seller confirms the order, this will imply a complete acceptance of the terms of the Order. The acceptance of the order by the Seller is considered completed when there is a verbal (telephone) confirmation from the Seller to the Buyer, without requiring an acknowledgment of receipt from him. The Seller does not consider at any time an unconfirmed order as having the value of a Contract.

 

Article 4 - VALIDITY

This Agreement enters into force upon confirmation of the Order by the Seller. Confirmation is made by phone or by email. The general terms and conditions of sale will be the basis of the Contract thus concluded, in their completion being the Warranty Certificate issued by the Seller or a supplier thereof.

 

Article 5 - EXTENSION OF THE SELLER'S OBLIGATIONS

5.1 The Seller will use its professional and technical knowledge to achieve the result stipulated in the Order and will deliver the Goods and Services that meet the requirements, needs and specifications of the Buyer.

5.2 The information presented on the Seller's website is informative and may be modified by the Seller, without prior notice. Also, for reasons related to space and consistency of information structure, product descriptions may be incomplete, but the seller makes efforts to present the most relevant information, so that the product is used in the parameters for which it was purchased.

5.3 If a product has been ordered that has since become unavailable, the buyer will be contacted by a Diva Pearls representative, by telephone or email, who will inform him of the unavailability of the products. The Diva Pearls representative will try to offer other variants for the respective products, with a similar value.

Opinions or addresses containing insults or inappropriate language will be excluded or ignored from the site. The seller has the freedom to manage the information received, without having to bring justifications for it.

 

Article 6 - ASSIGNMENT AND SUBCONTRACTING

The Seller may assign and/or subcontract a third party for services related to the fulfillment of the order, with the information of the Buyer, without the need for his consent. The Seller will always be liable to the Buyer for all contractual obligations.

 

Article 7 - INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS (IPR)

The Buyer understands the intellectual property right and will not disclose to a third party or make public (on the Internet or media), any of the information received from the Seller. Also, the site name, as well as the graphic signs, are registered trademarks of Diva Pearls and may not be taken over, copied, or used without the written consent of the owner.

 

Article 8 - PENALTY TERMS

If the terms of delivery and / or start of the Order cannot be observed, the Seller is obliged to notify the Buyer of the estimated term of completion of the delivery.

In case the Seller receives erroneous information related to the invoicing or delivery of the products, a new order fulfillment term will be established, which will be within 7 working days.

 

Article 9 - INVOICING - PAYMENTS

The price, method of payment and payment term are specified in the Order. The Seller shall issue an invoice to the Buyer for the Goods and Services delivered, it being the Buyer's obligation to provide all the necessary information to issue the invoice in accordance with the legislation in force.

 

Article 10 - RISKS AND RESPONSIBILITIES

10.1 Delivery

The Seller undertakes to ship the Goods and Services in a door-to-door system to the Buyer and ensures a term of 120 hours or exceptionally 240 hours from the transfer of the Order to Delivery status, status that can be consulted in the personal account created by the Buyer on the aforementioned site. In exceptional conditions (weather, road conditions, accidents, etc.), the Seller will inform the Buyer about the delay and will provide an estimated delivery time.

10.2 Transport - Packaging

Unless otherwise agreed by the Seller and the Buyer, the Seller discharges the risks and responsibilities associated with the Goods and Services when handing them over to the domestic courier company (TNT) with which the Seller collaborates or to the Buyer's representative. The Seller will ensure the proper packaging of the Goods and Services and will ensure the transmission of the accompanying documents. The Seller will deliver the Goods and Services on the Romanian territory. In case of damaged goods, quantitative and / or qualitative deficiencies, they will be replaced and / or supplemented accordingly.

DERISORY PRICE

The seller will make every effort to provide accurate information regarding the price and characteristics of the products. It is possible that some features and/or prices may be wrong due to human error. If the Customer places an order where the product has the wrong price, the Seller has the right to cancel the Buyer's order.

Fictitious price and derisory price

  1. The sale is voidable when the price is set without the intention of being paid.
  2. Also, unless otherwise provided by law, the sale is voidable when the price is so disproportionate to the value of the good that it is obvious that the parties did not wish to consent to a sale.

ERROR CHARACTERISTICS

If an order is registered in which the product has the erroneous characteristics due to a human or technical error, the Seller will make every effort to deliver a product with characteristics similar to the ordered product. If the customer does not agree with this solution, the Seller has the right to cancel this order.

 

Article 11 - ACCEPTANCE

Acceptance will be made when the Goods and Services comply with the characteristics mentioned in the Order. If the Buyer discovers that the Products delivered or the Services provided do not comply with the specifications, the Seller will bring the Products and Services into conformity within the maximum term equal to the execution term of the Order - mentioned in the product description page, without imputing any costs to the Buyer. related to these operations.

 

Article 12 - GUARANTEES

Gold products will be handed over marked. Also, the goods will be accompanied by the invoice, the quality certificate issued by the supplier or by Diva Pearls, as well as other documents required by the legislation in force. In addition to any other warranties provided by applicable law and detailed in the Warranty Certificate issued by the Seller, it warrants the Buyer against any non-conformity that may affect all or part of the Goods and Services, except for normal wear and tear.

 

Article 13 - TRANSFER OF PROPERTY

The ownership over the Goods and Services will be transferred at the moment of their delivery to the Buyer in the location indicated in the Order and at the full collection of their equivalent value (understanding by delivery - signing the receipt of the transport document provided by the courier or signing the receipt deliveries made at the Seller's premises). In case of delivery by courier, it is not authorized by the Seller to allow the Buyer to open the packages before signing the delivery, but only after signing the delivery and paying their possible value. The Seller cannot be held responsible for the contents of the packages sent unless there is a document concluded by the Buyer and the representative of the courier who made the delivery.

 

Article 14 - COMPLIANCE WITH LAWS AND STANDARDS

The Seller shall comply with all laws, regulations, and ordinances applicable to its contractual performance, including without limitation to manufacture, assembly, handling, transportation, storage, packaging or delivery of Goods and Services and applicable to health, safety, environment.

 

Article 15 - LIABILITY

The Seller cannot be liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's fulfillment of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for loss of products.

The Seller will be liable if its subcontractors and / or partners of any kind involved in the execution of the Order do not fulfill any of the contractual obligations.

 

Article 16 - INFRINGEMENT - TERMINATION

If the Seller does not fulfill its obligations, the Buyer will notify the Seller of this breach. An action plan will be validated between the Parties within 3 working days of notification. The Buyer can cancel an Order, only before it enters the production / subcontracting schedule. Otherwise, the order will be subject to the Return of the goods, mentioned on the Seller's website.

 

Article 17 – FORCE MAJEURE

Neither party will be liable for non-performance of its contractual obligations if such non-performance is due to a force majeure event. Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.

 

Article 18 - APPLICABLE LAW - JURISDICTION

This contract is subject to Romanian law. Any disputes arising from the interpretation and execution of this contract will be settled amicably, and if no agreement is reached in this way, the competent courts will be appealed to the Seller's headquarters.

 

Article 19 - MISCELLANEOUS PROVISIONS

If one or more provisions of these TCGV are in conflict with any applicable legal requirement, those provisions will not be applied, and the Parties will work together to agree on new provisions that respect the spirit of the original provisions.

The parties to the contract will be considered independent contractors and neither party is granted the right or authority to assume or create any obligation on behalf of or to the detriment of the other. The terms and conditions of this agreement supersede other prior written or oral agreements between the said Parties relating to the subject matter of this Agreement and may only be amended or changed by written agreement signed by both parties.By agreeing to these Terms and Conditions, the customer fully assumes these risks.